Responsible Gaming

Responsible gaming means enjoying gambling as entertainment while staying in control of your time, money, and emotions. On napoleonik.com, the profile for Napoleon is designed to help you OBSERVE your behaviour, EXPAND your understanding of risks, and REFLECT before you play in any Napoleons Casinos & Restaurants venue or with any UK-licensed operator.

Napoleon supports the principles set by the UK Gambling Commission (UKGC): gambling should be fair, open, and free from crime, and vulnerable persons must be protected. The information on this page aims to help you make informed, conscious decisions and to signpost confidential professional help whenever you need it.

Although Napoleon on napoleonik.com does not offer an online casino, the same responsible gaming principles apply to land-based visits and to any online gambling you may choose with other UKGC-licensed operators. If at any point you feel your gambling is no longer fun, support is available and the operator will assist you in using limits, breaks, and self-exclusion tools.

Risk Awareness

OBSERVE: Problem gambling can develop gradually. Recognising early signs helps you act before harm occurs. The UKGC and leading support organisations highlight common indicators of risk.

Possible warning signs include:

Gambling more often or for longer sessions than you originally planned.
Thinking about gambling, casino visits or losses when you are at work, with family, or doing other activities.
Chasing losses - increasing stakes or returning quickly after a loss to "win it back".
Spending money on gambling that you needed for rent, bills, food, transport, or other essentials.
Borrowing money, selling possessions, or using credit to fund gambling.
Hiding the extent of your gambling from family, friends, or colleagues.
Feeling anxious, low, irritable, or guilty because of your gambling.
Finding it difficult to stop when you reach a pre-set time or monetary limit.

Self-assessment: quick reflection test
Read the following statements and ask yourself whether they apply to you "never", "sometimes", "often", or "almost always":

I gamble with more money than I can comfortably afford to lose.
I need to gamble with larger amounts of money to get the same level of excitement.
When I lose, I return as soon as I can to try to win back my losses.
I have argued with people close to me about how much I gamble or how much time I spend gambling.
I have tried to cut down or stop gambling but found it difficult to do so.
I sometimes gamble to escape worries, stress, or uncomfortable emotions.

REFLECT: If you answer "often" or "almost always" to several statements, or if you are worried about your behaviour, consider taking a break, using the tools below, and contacting one of the professional support services listed in the Support Resources section.

Regional compliance note (UK): Only gamble with licensed operators. Napoleon, as presented on napoleonik.com, relates to UK land-based Napoleons venues operated under UKGC account number 294 (A & S Leisure Group Limited). The Belgian site napoleongames.be is a separate operator, not licensed by the UKGC and geoblocked for UK residents; attempting to access it from the UK is not permitted.

Limits & Tools

OBSERVE: Setting clear limits on time and money is one of the most effective ways to stay in control. The UKGC expects operators to provide tools that help you manage your play. While Napoleon on napoleonik.com does not currently offer a real-money online account, similar principles apply to land-based play and to any online gambling you carry out elsewhere.

Money management and deposit-style limits

Venue-based money limits: Before visiting a Napoleons casino venue, decide how much you can afford to spend on gambling for that visit, separate from your budget for food, drinks, and travel. Bring only that amount in cash or set a strict card spending cap with your bank.
Player account limits (where available): If in future Napoleon provides an online or membership account via napoleonik.com, you should be able to set daily, weekly, and monthly limits in a dedicated "Safer Gambling" or "Responsible Gaming" section of your account. Typical steps would be:
1. Log in to your account and go to "My Account" > "Safer Gambling" > "Deposit Limits".
2. Select a time period: daily, weekly, or monthly.
3. Enter a maximum amount (for example: £50 per day, £150 per week, or £300 per month) that you can afford to lose.
4. Confirm and save. Reductions to limits generally take effect immediately; increases usually apply only after a cooling-off period.
EXPAND: Combine these limits with personal rules (for example, never using overdrafts or credit for gambling, and never increasing your budget during a visit).

Time limits and session control

Personal session timers: Use your phone or watch to set a reminder before you start gambling (for example, 60 or 90 minutes). When the timer rings, step away from gambling areas and reassess whether you want to continue.
Break planning: Plan non-gambling activities into your visit (meals, breaks outside, conversations with friends) so that gambling does not become your only focus.
REFLECT: If you regularly ignore your time limits, treat this as a warning sign and consider using Time-Out or self-exclusion options.

Time-Out (short breaks of 24 - 72 hours)

Purpose: A Time-Out is a short, voluntary break from gambling to help you regain perspective.
How to request a Time-Out in-venue:
1. Speak to the Duty Manager or a senior member of staff at a Napoleons venue and state that you would like to take a short break from gambling.
2. Specify the period you want the casino to restrict your access for (for example, 24 hours, 48 hours, or 72 hours).
3. Staff will explain what restrictions can be applied (for example, being refused entry to the gaming floor during that period) and confirm the arrangement with you.
Online Time-Out (if online accounts are offered in future): You would normally go to "My Account" > "Safer Gambling" > "Time-Out", choose a period (24 hours to 30 days), confirm, and then be unable to log in or deposit during that period.

Self-Exclusion

OBSERVE: If limits and short breaks are no longer enough to keep you safe, self-exclusion is a stronger measure. Under UKGC rules, casinos must offer a self-exclusion option of at least six months.

Self-exclusion with Napoleons land-based venues

Finding the self-exclusion option: In any Napoleons casino venue, ask at Reception or speak to the Duty Manager and say that you wish to self-exclude. Staff are trained to handle such requests sensitively and confidentially.
Choosing the period: You will be offered a minimum exclusion period of six months, with the option to choose a longer period (for example, 1 year, 3 years, or permanent/lifetime exclusion).
Providing details and confirmation: You will be asked for personal details and a recent photograph so that staff can help prevent you from entering. You will sign a self-exclusion agreement confirming:
- Which Napoleons venues are covered (usually all venues within the group).
- The start date and length of the self-exclusion.
- Your understanding that you should not attempt to enter during the exclusion period.
Consequences of self-exclusion:
- You will not be allowed to enter the gaming areas of the specified venues for the duration of the exclusion.
- Any marketing communications from those venues will be stopped as far as reasonably possible.
- If you hold any player account or membership, access to gambling facilities under that account will be suspended.

Financial considerations and refunds

Self-exclusion is a forward-looking protection measure, not a way to recover past losses.
Any outstanding chips, vouchers, or verified winnings will be handled in accordance with venue rules and UK law. Staff will explain the applicable process before you complete the self-exclusion form.
Once self-excluded, you should not attempt to bypass the restriction. If you do enter or gamble in breach of the agreement, the casino will follow its UKGC-approved policies, which may include voiding certain transactions.

National and multi-operator self-exclusion schemes

SENSE (UK land-based casinos): You can enrol in the SENSE scheme, which allows you to self-exclude from all participating land-based casinos in Great Britain. More information is available from any casino venue or via the Betting and Gaming Council resources: bettingandgamingcouncil.com/sense-self-exclusion-scheme.
GAMSTOP (UK online gambling): If you use online gambling sites, you can register for GAMSTOP, the free national self-exclusion scheme that blocks you from all participating UKGC-licensed online operators for 6 months, 1 year, or 5 years: gamstop.co.uk. Note that Napoleon on napoleonik.com does not operate an online casino; GAMSTOP protects you with other online brands.
International examples: Other countries have similar schemes, such as Spain's RGIAJ self-exclusion registry. If you reside or gamble outside the UK, check local regulations for equivalent national registers.

REFLECT: Choosing self-exclusion is a positive step towards regaining control. Use the support contacts in the next section to combine self-exclusion with professional help.

Support Resources

OBSERVE: Professional, confidential help is available 24/7 in the UK and internationally. You do not need to be in crisis to ask for support; early conversations often prevent more serious harm.

Local support for the UK

National Gambling Helpline (run by GamCare): Freephone 0808 8020 133, 24 hours a day, 7 days a week, in English. Live chat is also available via their website. Trained advisers offer emotional support, information, and referrals to local treatment services.
NHS gambling treatment services: The NHS provides specialist clinics and talking therapies for gambling-related harm. Speak to your GP or visit the NHS website and search for "gambling addiction" to find services in England, Scotland, and Wales.
Samaritans (for emotional crisis, not gambling-specific): Call 116 123 free in the UK or visit samaritans.org. Available 24/7 for confidential emotional support if you are feeling distressed or suicidal.

International support organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Self-exclusion schemes and blocking tools

UK self-exclusion schemes:
- GAMSTOP: Free national online self-exclusion for UKGC-licensed remote operators (gamstop.co.uk).
- SENSE: Multi-operator exclusion for UK land-based casinos (bettingandgamingcouncil.com/sense-self-exclusion-scheme).
International examples: Spain's RGIAJ registry and similar national schemes in other jurisdictions allow residents to bar themselves from licensed venues and online operators. Always check the official regulator's website in your country.
Blocking software:
- Gamban: App and software that blocks access to gambling websites and apps across multiple devices (subscription-based).
- BetBlocker: Free gambling website blocking software that allows you to set exclusion periods.

Family and friends support

Family support via GamCare: GamCare offers support for partners, relatives, and friends of people who gamble, including counselling and group sessions.
GamAnon (Gamblers Anonymous family groups): Provides meetings and online resources for families affected by gambling problems.

REFLECT: All these services are confidential and independent of Napoleon as profiled on napoleonik.com. Reaching out for help does not affect your legal rights, and using support services alongside self-exclusion and limits provides the strongest protection.

Help for Family

OBSERVE: If someone close to you may have a gambling problem, you might notice secrecy, mood changes, missing money, or frequent unexplained absences to casinos or betting shops. It is important to protect your own wellbeing while encouraging them to seek help.

How to start the conversation

Choose a calm, private moment when neither of you is in the middle of an argument or under the influence of alcohol or drugs.
Use "I" statements rather than blame, for example: "I'm worried about how much you seem to be gambling" instead of "You are ruining everything."
Focus on specific behaviours and impacts (missed bills, less time with family) rather than judging the person.
Be prepared for denial or anger. Stay calm, repeat that you care about them, and keep the door open for future conversations.

Getting them engaged in support

Suggest a joint call to the National Gambling Helpline (0808 8020 133) or a live chat session with GamCare so you can both ask questions.
Offer to help them research self-exclusion options (SENSE, GAMSTOP) and complete any forms if they feel overwhelmed.
Encourage them to speak to their GP about gambling and any related anxiety, depression, or stress.

Support resources for families

GamCare for families: Offers counselling and online support for affected others - see the "Get support" section at gamcare.org.uk.
GamAnon: Family groups associated with Gamblers Anonymous provide meetings and online forums where you can share experiences with others facing similar issues (gamblersanonymous.org).
Online forums and chats: International platforms such as Gambling Therapy offer online groups and forums for affected family members.

REFLECT: You are not responsible for another person's gambling choices. Seek support for yourself, set clear financial and emotional boundaries, and consider professional help (such as a psychotherapist or counsellor) if you are finding the situation difficult to cope with.

Operator's Commitment

OBSERVE: Napoleon, as presented on napoleonik.com, reflects the commitment of A & S Leisure Group Limited (Napoleons Casinos & Restaurants) to the UKGC's social responsibility requirements. Even though this profile relates primarily to land-based operations, the same standards would apply to any future online services.

Internal risk checks and behavioural monitoring

Staff training: Venue staff are trained to recognise signs of problem gambling, such as visibly distressed behaviour, repeated attempts to access cash, or extended play without breaks.
Interaction and warnings: When risk patterns are observed, staff may initiate an interaction - for example, a private conversation reminding you of available tools (limits, Time-Out, self-exclusion) and support services.
Record-keeping: In line with UKGC requirements, the operator keeps records of safer gambling interactions to monitor patterns and improve protection measures.

When support may proactively contact you

If you directly request help or information about self-exclusion, limits, or responsible gaming, staff may follow up with you and provide written information.
If there is strong reason to believe that your gambling is causing harm - for example, repeated requests for credit (which cannot be granted), visible distress, or attempts to circumvent previous exclusions - the casino may:
- Hold a further conversation with you about safer gambling.
- Encourage or initiate self-exclusion or a Time-Out.
- Refuse service where required by law or by the operator's policies.
If you raise a dispute related to gambling outcomes, it will first be handled by the Duty Manager on site. If unresolved, you may escalate to the Independent Betting Adjudication Service (IBAS), an approved Alternative Dispute Resolution (ADR) provider: ibas-uk.com. IBAS decisions are binding on the operator for claims up to £10,000.

REFLECT: The operator's goal is to reduce harm, not to maximise gambling at all costs. Any protective action (such as self-exclusion, refusal of service, or referral to support) is taken with your wellbeing and regulatory obligations in mind.

Brand and jurisdiction note: This page relates to Napoleon on napoleonik.com and to UK-licensed land-based operations under UKGC account number 294 only. It does not cover the Belgian online operator Napoleon Games or any other entity using a similar name.

Updates

OBSERVE: Responsible gaming standards and legal requirements may change over time as the UKGC updates its Licence Conditions and Codes of Practice (LCCP) and industry best practices evolve.

Website notices: Any material changes to responsible gaming information for Napoleon on napoleonik.com will be highlighted through notices or banners on the relevant pages.
Email communication: If Napoleon offers account-based services in future and you have consented to receive emails, you may be notified of significant changes to safer gambling tools or terms by email.
In-venue communication: For land-based venues, updated responsible gambling materials may be displayed on posters, leaflets, digital screens, or at reception.

REFLECT: You should review this page and any related responsible gambling information regularly so that you remain aware of the tools and protections available.

Last updated: 20 January 2026.

Contact & Feedback

OBSERVE: Open communication helps improve responsible gaming measures. While the source data used for this page does not include a specific public email address or phone number dedicated solely to responsible gaming queries, Napoleon encourages you to contact the operator or seek help whenever you need it.

How to contact the operator about responsible gaming

In person: During a visit to any Napoleons casino venue in the UK (Sheffield, Leeds, Hull, Bradford, Manchester), ask to speak to the Duty Manager about a responsible gambling concern, self-exclusion, or a complaint.
Online: Use the contact options provided on the official Napoleons venues website at napoleons-casinos.co.uk. Select a subject related to "responsible gambling" or "customer care" if available and describe your situation.
ADR for unresolved disputes: If a gambling-related dispute cannot be resolved directly with the venue, you may contact IBAS via ibas-uk.com for independent adjudication.

Note on email and phone: Because no central responsible gaming email or phone number is provided in the verified data sources, this page does not publish specific contact details that might be inaccurate. Please use the channels above, which will direct you to the appropriate team.

Feedback and self-control request form

You may use a secure feedback form on napoleonik.com (where provided) to request support, give feedback on responsible gaming information, or ask for tools such as self-exclusion or Time-Out. A typical form will ask for:

Your name and preferred contact method.
Whether your enquiry is about your own gambling or concern for someone else.
The type of support you are requesting (information, self-exclusion, complaint, general feedback).
Any additional details you are comfortable sharing to help staff respond effectively.

REFLECT: Providing honest information in your feedback or support request helps the operator and support organisations tailor assistance to your needs. Your data will be handled in line with applicable UK data protection laws and the operator's privacy policy.